How To Troubleshoot Your Garage Door Keypad

Your garage door not opening can be a frustrating and daunting problem. It can be easy to jump to all sorts of extensive and time-consuming conclusions. Yet, we encourage that before you think it could be a large problem, have you stopped to consider that it could be something as simple as the battery in your garage door keypad to your Liftmaster garage door opener? Or maybe you just need to reset your pin code. Before you call to have a garage door repair technician come to your home, you might want to troubleshoot your garage door keypad first. Here is how to Troubleshoot your garage door keypad.

Reasons Why Your Liftmaster Garage Door Keypad May Not Be Working

Your batteries have died.

Out of all that could be wrong, this the simplest and easiest to fix. Your batteries at some point will need to be changed regardless. The battery in your garage door keypad will last depending on how often it’s used. Be that as it may, if it has been a year since the keypad was installed, it probably needs new batteries. To fix this issue, all you would need to do is just replace the batteries.

  • Lift the cover of your keypad and take a look under the number pad. There should be a compartment for the batteries to be slotted in. If you’re not sure where this is, take a look at your manual to find the information you need.
  • Slide the cover of the battery compartment in order to access the batteries.
  • Insert a 9-volt alkaline battery.
  • Replace the cover, and then test the keypad to see if it works. (buttons light up)

The keys are sticking.

Your garage door keypad sits outside in the weather every day, and it will accumulate dirt and grime over time. Sometimes this can cause the keys to start to stick and cause problems. If this is happening, all you need to do is clean off the keypad. Use a few drops of appliance cleaner on a soft cloth and clean off the keypad, making sure to get into the spaces between the keys. If you can remove the front of the box, remove it and remove any dust with a clean dry cloth.

The PIN has been reset.

Did you put in your pin code wrong one too many times? If you have put what you thought was your code, only to accidentally hit the wrong key you might have triggered a security measure in the keypad. In some models, once the wrong code has been entered several times, the system will ‘lock-up’ and won’t work again until you set a new PIN. Press the ‘learn’ button on your motor and put in a new PIN to use.

In another instance, it may be just those particular buttons that may be wearing out. Resetting your pin code using a fresh set of numbers on keys that haven’t been used could do the trick!

Loose or frayed wires.

Over time, the wires in your keypad may have come loose. This means it can’t register when you press certain buttons, so it won’t work. If this is happening, you can remove the front of the keypad and inspect it for loose wires. Reconnect any that have come loose and try the keypad again.

Reboot your garage door keypad system.

If you have changed the batteries and looked for all the other possible issues, it may just be best to reboot. Like any other computerized system, sometimes you just need to turn it off and on. Rebooting the system will clear the memory which can fix stubborn issues. Unplug the system for around five minutes, and then plug it back in. Try it again and it will likely work again.

The garage door still not opening?

If the garage door still won’t open, then it may be time to call in a professional. If you live in the Houston area, the Houston garage door repair professionals at Spectrum Overhead Door LLC can be there in the same day and give you a free quote. With hundreds of satisfied customers and homeowners over the last 12 years, you can be sure you will be treated to fast, friendly and affordable service.

Contact Us About Your Garage Door Issues and Get a FREE Quote Today :


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Travis grew up in the Northwest, enjoying fishing with his dad and playing sports with his brother and neighborhood friends. He has enjoyed singing, writing songs, and playing the trumpet for his local church. In high school he excelled at playing…                                            [Repair Techs Contd]



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Cece has lived in Houston all her life. She has great memories spending time with her father fishing for bass, perch, and catfish. When she was younger she enjoyed competing on a dance team and playing volleyball. Like many of us, Cece was excited to get her…                                       [Repair Techs Contd]



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David was born and raised in the Houston area. He enjoyed playing football in high school playing both wide receiver and defensive end. His work experience includes laying tile, general construction, and working at an automotive repair shop. He has…                                      [Repair Techs Contd]



Field Technician

Daniel is both a war veteran and a veteran in the garage door industry. He served his country well, and for many years. He loves chatting with others and will always slip in interesting stories of his past experiences. Daniel is well liked by customers and co-workers…                   [Repair Techs Contd]

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Garage Door MaintenanceHow To Troubleshoot Your Garage Door Keypad